Shipping & Return Policy

At Clarinets by Copeland, we want you to be fully satisfied with your purchase. If for any reason you need to return an instrument, we offer a 7-day return window from the date of confirmed delivery (as verified by the tracking number).

Return Eligibility (Within 7 Days of Confirmed Delivery):

• The clarinet must be returned within 7 days of confirmed delivery (based on the tracking number).
• The instrument must be in its original condition with no signs of wear, damage, or alterations.
• All original accessories, packaging, and documentation must be included.

Return Fees & Costs:

• A 10% restocking fee will be deducted from your refund.
• You are responsible for all shipping charges, including:
• The original shipping cost from us to you.
• The return shipping cost back to us.
• If you paid by credit card, the non-refundable processing fees charged by the payment provider will also be deducted from your refund.

Returns After 7 Days (Store Credit Only – 7 to 30 Days)

• If more than 7 days but less than 30 days have passed since confirmed delivery, we may accept a return for store credit only, which can be applied toward a different instrument.
• The same restocking fee, shipping costs, and credit card fees will be deducted from the store credit.
• Returns after 7 days are subject to approval and must still meet the original condition requirements.

How to Initiate a Return:

1. Contact us at info@betterclarinets.com within the appropriate return window to request a return authorization.
2. Safely pack the instrument in its original packaging and ship it back using an insured and trackable service.
3. Once we receive and inspect the instrument, we will process your refund (if within 7 days of confirmed delivery) or issue store credit (if between 7 and 30 days and approved).

Important Notes:

• Returns that do not meet these conditions may be refused or subject to additional charges.
• We are not responsible for lost or damaged returns, so please use a reliable shipping method with insurance.

If you have any questions, feel free to reach out before making your purchase!

Contact:  info@betterclarinets.com